Note: This policy applies only to rosewood for musical instruments. We do not guarantee lumber sales.

• Our Guarantee: We feel strongly that you will be satisfied with this rosewood. If you are not satisfied with any rosewood we sell to you for musical instrument use, you may return that wood to us for a full refund. However, the item(s) must not have been significantly altered. On the other hand, if you work with the material and experience wood failure that you feel is not due to your own workmanship, tools, etc., then please contact us to discuss a full or partial refund. We are reasonable.
• Time Limitation: You may claim a refund within a period of six months from the date of purchase. You are entitled to receive a full refund less any shipping charges. You are responsible for any cost of returning the item(s).
• Your refund will be issued within 7 working days after we receive the item(s).
• Method of Refund: Dynamic Hardwoods is obliged to issue refunds in the same manner as paid: i.e. typically a credit card refund.

For further information about our refund policy, or to return an item and claim a refund:

Launie Gratto
Dynamic Hardwoods
5490 Alderley Road
Victoria, BC Canada V8Y 1X8
Phone: 250-658-0760
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